What We Collect and Why We Collect It
When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and the payment method you use. If you deposit through JazzCash or Easypaisa, we log the transaction reference so our system can match the
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incoming amount to your wallet. Raast transfers are recorded the same way. We do not store your mobile wallet PIN or full bank credentials. We collect device and session data — your browser type, IP address, and approximate region — to detect unusual access and keep
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your account secure. This data is processed under our internal security controls and is not sold to third parties. Where local law requires us to share data with a regulatory body, we comply with that obligation and will notify you where legally permitted to do so.
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Retention periods vary by data type: transaction records are held for the period required under applicable financial regulations, while session logs are cleared on a rolling basis. Access to your stored data is restricted to authorised staff operating under confidentiality agreements. Our services are available only
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where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.